We hope you will be happy with your purchase. However, should you feel it necessary to return an item, you may cancel the contract for its purchase by contacting firstname.lastname@example.org within 3 days of delivery of the items to you. You should then return the relevant item to us in the secure packaging to:
Baby Pro Infant Nutrition ltd., Suite 1, 4 Abbeyfield Lawns, Killester, Dublin 5
You will be responsible for the cost of returning any item to us unless the item is defective, or if we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.
When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.
Returns Policy On Receipt of the Goods
If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:
- All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to email@example.com immediately upon receipt. No claims for damage in transit or shortages will be considered after this period.
- Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem, if, when signing to accept delivery, you could write Box Damaged on the delivery record and return it to the delivery person.
- Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.
- If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 7 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage. Products returned incomplete, damaged or used by the customer will not be accepted.